Privacy Policy
This Privacy Policy outlines how FlexySneakers collects, uses, stores, and protects your personal information when you use our website, make a purchase, or interact with our services. By accessing or using our platform, you agree to the practices described herein.
Information We Collect
- Personal Information: When you place an order, create an account, or contact us, we may collect details such as your full name, email address, phone number, shipping/billing address, and payment information (e.g., credit card details, which are processed securely through third-party payment providers).
- Non-Personal Information: We automatically gather data like your IP address, browser type, device information, and browsing activity (e.g., pages visited, products viewed) to improve site functionality and tailor your experience.
- Cookies and Tracking Technologies: We use cookies and similar tools to remember your preferences, track site usage, and enhance navigation. You can manage cookie settings through your browser, though disabling them may affect certain site features.
How We Use Your Information
- To process and fulfill your orders, including shipping updates and delivery confirmations.
- To communicate with you about your account, order status, or customer service inquiries.
- To send promotional content (e.g., new product launches, exclusive offers) if you’ve opted in—you can unsubscribe at any time via the link in our emails.
- To improve our website, products, and services by analyzing user behavior and feedback.
- To comply with legal obligations, such as tax or regulatory requirements.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with:
- Trusted Service Providers: Third parties assisting in order fulfillment (e.g., shipping companies, payment processors) who are contractually obligated to protect your information and use it solely for designated tasks.
- Legal Authorities: If required by law, court order, or to protect our legitimate business interests (e.g., preventing fraud or ensuring site security).
Data Security
We implement industry-standard security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure server storage, and regular security audits. However, no method of online data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access, correct, or update your personal information by logging into your account or contacting us.
- Request the deletion of your data, subject to legal or contractual obligations.
- Opt out of marketing communications by following the unsubscribe instructions in our emails.
To exercise these rights, please contact us using the details below.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Once no longer needed, data is securely deleted or anonymized.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
- Email: [email protected]
- Phone: +49 174 7376788
Last Updated: 6.22.2025
